Helpful Information for Patients 


COMMUNICATION POLICY

(including receiving and returning telephone calls and electronic communication)

In case of emergency, call 000 immediately. 

You can contact the Clinic on 07 4724 0700 or email reception at admin@diabeticgp.com.au 

If you have a query you would like to ask your GP or Allied Health Practitioner, our friendly reception staff can pass the message on or a nurse will get back to you to help resolve your query. 

All of the staff at The Diabetic GP Clinic are experienced in helping you decided whether the matter requires a return phone call,  an appointment,  or urgent action. 

If your query relates to communication of clinical information, please call us in the first instance. Please understand that there is a risk that important clinical information sent to The Diabetic GP Clinic by email may be missed or not picked up, particularly time critical information. In addition, we urge all patients to carefully consider the issue of security before sending medical information via unencrypted email.

The alternative methods for communicating clinical information are below, although please do not use normal post for forwarding time critical information:-

  • by post (Po Box 262 Hyde Park Townsville Qld 4812)

  • by facsimile (07) 4724 5459

  • by delivering it in person to our Reception staff at our Clinic situated at Suite 14, The Hyde Park Centre, Woolcock Street, Hyde Park Townsville Qld 4812; or

  • by appointment at our clinic.

We encourage patients to phone the practice or make an appointment to discuss clinical issues.


FOLLOW UP RESULTS

If one of our Doctors or Allied Health professionals would like to see you for a non-urgent appointment - or if your results are abnormal or out of the ordinary, you will be contacted to make a follow-up appointment. If after a week you haven't heard from us, phone the clinic to speak to one of our friendly staff.


PRACTICE INFORMATION BROCHURE

Our Practice Information Brochure provides an overview of our clinic, lists the doctors practising and services we provide, along with some commonly sought information about the way we operate. Download a copy of our Practice Information Brochure here.